Shipping policy

Shipping Policy

At Atlas Goods, operated by MAX INTERMEDIAÇÕES LIMITED, we are committed to providing a reliable, transparent, and efficient shipping service for all our customers. Please read our Shipping Policy below to understand how your order is processed, dispatched, and delivered.

1. Order Processing & Tracking

  • Processing Time: Orders are processed and prepared for dispatch within 1 to 2 business days following payment confirmation.

  • Tracking Code: Your unique tracking code will be sent directly to the email address provided at checkout within 48 hours of placing your order.

  • Once you receive your tracking number, you will be able to monitor the status and progress of your delivery online.

2. Delivery Timeframes & Shipping Rates

We work with established logistics partners and postal services to ensure safe delivery of your goods.

  • Estimated Delivery Time: Standard delivery typically takes up to 15 calendar days from the dispatch date.

  • Shipping Rates: Any applicable shipping costs will be clearly displayed and calculated at checkout prior to final payment.

Note: Delivery times are estimates and may occasionally be subject to minor delays caused by peak seasonal periods, weather events, or local postal processing.

3. Order Tracking & Delivery Status

Once your order has dispatched and you have received your tracking code via email:

  1. Click the tracking link provided in your shipping confirmation email, or paste the tracking code into our site's tracking page (or the designated courier tracking portal).

  2. If your tracking code does not show immediate updates, please allow up to 24–48 hours for the carrier's system to refresh the latest location data.

4. Incorrect Delivery Address

Please carefully verify your shipping address during checkout.

  • If you notice an error in your delivery address, please contact us immediately at atlasgoodscomerce@outlook.com.

  • We can update your shipping details only if the order has not yet been processed or dispatched. Once an order has left our facility, we are unable to change the delivery address.

  • Atlas Goods is not responsible for orders delivered to incorrect addresses provided by the customer at the time of purchase.

5. Missing or Delayed Packages

If your order has exceeded the 15-day estimated delivery timeframe and you have not received your parcel:

  1. Check your tracking information for any carrier delivery attempts or safe place notifications.

  2. Verify that your delivery address on the order confirmation is accurate.

  3. Contact our customer support team at atlasgoodscomerce@outlook.com with your order number, and we will initiate an investigation with the courier to locate your parcel or arrange a suitable solution.

6. Damaged or Faulty Items Upon Arrival

If your package arrives physically damaged or the contents inside are defective, please contact us within 48 hours of delivery.

Send an email to atlasgoodscomerce@outlook.com with:

  • Your order number

  • Clear photos or video showing the damaged item and packaging

We will resolve the issue promptly by sending a replacement or issuing a refund in accordance with our Return and Refund Policy.

7. Contact Information

If you have any questions, concerns, or inquiries regarding your order's shipment, please feel free to reach out to our customer service team:

  • Trading Name: Atlas Goods

  • Company Name: MAX INTERMEDIAÇÕES LIMITED

  • Company Registration Number: 16852453

  • Registered Address: 90 YORK WY, POOLE, UNITED KINGDOM, N1 9AG

  • Email: atlasgoodscomerce@outlook.com

  • Telephone: +44 7746 605090