Refund policy

Return and Refund Policy

At Atlas Goods, operated by MAX INTERMEDIAÇÕES LIMITED, we aim to ensure complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.

Please read our Return and Refund Policy carefully to understand your rights and the procedures for returning items.

1. Cancellation Rights (14-Day Cooling-off Period)

Under the UK Consumer Contracts Regulations 2013, you have the statutory right to cancel your contract and return your item(s) for any reason within 14 calendar days of receiving your delivery.

To exercise your right to cancel, you must notify us of your decision by email at atlasgoodscomerce@outlook.com within this 14-day window.

2. Return Eligibility & Conditions

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, labels, and seals attached.

  • You must provide proof of purchase (such as your order confirmation email or invoice).

Exclusions: For hygiene and safety reasons, certain items cannot be returned unless they are faulty, including:

  • Intimate apparel, swimwear, or pierced jewellery.

  • Customised or personalized goods.

  • Perishable items or goods with a limited lifespan.

3. How to Initiate a Return

  1. Contact Us: Email our customer support team at atlasgoodscomerce@outlook.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Authorisation: Our team will review your request and provide you with return instructions and the correct return address. Please do not send items back without contacting us first.

  3. Dispatch the Item: Pack the item securely and ship it back using a trackable shipping service.

Note: Unless the item is faulty, damaged, or incorrectly delivered, you will be responsible for paying the direct cost of returning the item to us.

4. Order Processing, Dispatch & Tracking

  • Tracking Code: Your tracking code will be dispatched via email within 48 hours after your order is successfully placed and processed.

  • Delivery Timeframe: Delivery typically takes up to 15 days from the date of dispatch.

5. Faulty, Damaged, or Incorrect Items

Under the UK Consumer Rights Act 2015, you have the right to a full refund, repair, or replacement if goods are faulty, unfit for purpose, or not as described:

  • Within 30 Days: If your item arrives damaged, defective, or incorrect, please notify us immediately at atlasgoodscomerce@outlook.com with photos or videos demonstrating the issue. You are entitled to an immediate full refund or a free replacement.

  • We will cover the reasonable return postage costs for any faulty or incorrect goods returned to us.

6. Refunds Process

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund based on the condition of the returned item.

  • Approved Refunds: If approved, your refund will be processed promptly and credited back to your original payment method.

  • Timeframe: Refunds are typically processed within 5 to 10 business days after receipt and inspection of the goods, depending on your card issuer or payment provider.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank, as processing times can vary before a refund is officially posted.

  3. If you have completed these steps and still have not received your refund, please contact us at atlasgoodscomerce@outlook.com.

8. Contact Information

If you have any questions regarding our Return and Refund Policy or need assistance with a return, please contact us:

  • Trading Name: Atlas Goods

  • Company Name: MAX INTERMEDIAÇÕES LIMITED

  • Company Number: 16852453

  • Registered Address: 90 YORK WY, POOLE, UNITED KINGDOM, N1 9AG

  • Email: atlasgoodscomerce@outlook.com

  • Telephone: +44 7746 605090